After completing this module, you will be able to: • explain concepts such as, job generalisation, job specialisation and delegation • describe the different organisational structures • distinguish between the different forms of departmentation • relate functional departmentation to your business plan • design an organisational structure for a small business • explain power and authority by means of examples • name the different elements of the delegation process and apply them in a practical situation
• name some of the behavioural aspects of delegation.