Contents Contents


Module 1 – Personal management 1. Introduction ................................................................................................................................................................................2 2. Management and leadership............................................................................................................................................2 3. Personal management ..........................................................................................................................................................4 3.1 The role of habits in a person................................................................................................................................4 3.2 The seven habits of effective personal management..............................................................................5 3.2.1 Proactivity ..........................................................................................................................................................6 3.2.2 Beginning with the end in mind ...........................................................................................................7 3.2.3 Determine your priorities.........................................................................................................................9 3.2.4 The win/win combination...................................................................................................................... 11 3.2.5 The other point of view........................................................................................................................... 13 3.2.6 Synergy (teamwork).................................................................................................................................. 14 3.2.7 Personal motivation – Sharpening your saw ............................................................................. 14


4. Personal planning................................................................................................................................................................. 16 4.1 Teamwork....................................................................................................................................................................... 20


Module 2 – Management 1. Introduction ............................................................................................................................................................................. 30 2. Responsibilities of managers ......................................................................................................................................... 33 2.1 Primary responsibility of the different levels of managers ............................................................. 33 2.2 Functional responsibilities .................................................................................................................................. 34


3. Management environments........................................................................................................................................... 35 3.1 Internal environment (Business)...................................................................................................................... 36 3.2 Direct external environment .............................................................................................................................. 36 3.2.1 Customers........................................................................................................................................................ 36 3.2.2 Suppliers........................................................................................................................................................... 37 3.2.3 Competitors..................................................................................................................................................... 37 3.2.4 Government.................................................................................................................................................... 40


3.3 Indirect external environment.......................................................................................................................... 41 3.3.1 Economy........................................................................................................................................................... 41 3.3.2 Political forces............................................................................................................................................... 41 3.3.3 Cultural forces............................................................................................................................................... 42 3.3.4 Environment (Green)................................................................................................................................ 43 3.3.5 Technological forces ................................................................................................................................. 43 3.3.6 International environment................................................................................................................... 45


4. Managerial decision-making.......................................................................................................................................... 46 4.1 Types of decisions...................................................................................................................................................... 47 4.2 Personal influences................................................................................................................................................... 47 4.3 The decision-making process.............................................................................................................................. 48 4.4 Techniques..................................................................................................................................................................... 49


Module 3 – Ethics and social responsibility 1. Introduction ............................................................................................................................................................................. 56 2. Business ethics........................................................................................................................................................................ 56 2.1 The ethical perspective........................................................................................................................................... 57 2.2 Making an ethical decision................................................................................................................................... 58


3. Establishing ethical standards ...................................................................................................................................... 59 4. Social responsibility............................................................................................................................................................. 61 4.1 Views on social responsibilities......................................................................................................................... 61 4.2 Barriers to social responsibility ........................................................................................................................ 63 4.3 Sexual harassment.................................................................................................................................................... 64


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