N5 Entrepreneurship Ego-defensive
An over concern about the self and the effect that a decision might have on the self are characteristics of this style. Uncertainty and feeling personally threatened can worsen this style.
Intelligence
Experience, education and general intellectual ability can help or hinder managers from taking decisions.
Could you identify your own style amongst these? (The styles were described in their extreme form to highlight the differences.)
4.3 The decision-making process
The decision-making process must be seen as a guideline to assist managers to become better decision-makers. It is not an attempt to change decision-making styles or even personalities of people. The decision-making process is broken down into different steps. Only complex decisions will require a detailed step-by-step discussion. It will however be worth your while to try to incorporate this method in your daily decision-making. The quality of your decisions will improve.
Steps in the decision-making process 8. Make follow-up decisions
7. Decide / Take action 6. Determine possible results 5. Develop alternative solutions 4. Establish decision-making criteria 3. Put the real problem in writing
2. Gather information about the problem 1. Diagnose and define the apparent problem
Diagnose and define the apparent problem Determine the origin or cause. Divide problem into sub-problems. Decide which part must be solved.
Gather and analyse information about the problem Ask the questions; what, who, when and why? Refer to similar problems and solutions in the past. Distinguish between causes and symptoms.
Put the real problem in writing This helps to see the problem in perspective and to formulate it objectively.
Establish decision-making criteria Determine criteria to evaluate possible solutions. Business policy must be consulted.
Develop alternative solutions
Problems can be solved in more than one way. Use creativity methods to generate alternatives.
Determine possible results
Determine effectiveness and results of alternatives. Anticipate new problems that might surface, given your decision.
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