NQF5 Tourist Information Officer Knowledge Module Volume 1

Author: E Maree; K De Wet; H Joubert; C Heath-Pratten; E September

ISBN: 978-0639119151

Volume 1: Tourism Foundations and Business Essentials

Occupational Certificate: Tourist Information Officer (NQF Level 5) introduces learners to the foundational concepts, knowledge and skills required to operate effectively within the tourism and travel environment. Covering Knowledge Modules 1 to 7, this volume provides essential grounding in South Africa as a tourism destination, tourism operations, professional conduct, sales principles, basic business calculations, and essential workplace computing skills.

Included Knowledge Modules:

• KM01: South Africa as a travel destination, NQF Level 5, 5 Credits
• KM02: Selling products, NQF Level 5, 5 Credits
• KM03: Office protocol, deportment and etiquette, NQF Level 5, 8 Credits
• KM04: Local tourism destinations, attractions and itinerary planning, NQF Level 5, 20 Credits
• KM05: Introduction to tourism, NQF Level 5, 15 Credits
• KM06: Basic business calculations, NQF Level 4, 5 Credits
• KM07: End user computing, NQF Level 3, 6 Credits

This title is available as an eBook and in print format.

Future Managers textbooks are written according to the latest syllabi available. Our lecturer guides contain additional assistance for lecturers, including exemplar lesson plans and fully worked answers to calculation questions.

And don’t forget, we have even more free lecturer support available on our website here: www.futuremanagers.com/lecturer-support