NQF5 Office Administrator Knowledge Module Volume 1

Author: A Van Der Merwe; E B. September; J Wiehahn

ISBN: 978-0639117409

Occupational Certificate: Office Administrator (NQF Level 5)

Volume 1 introduces learners to the core administrative, communication and digital skills required in a modern office environment.

Learners develop an understanding of office administration principles, professional communication, workplace etiquette, computer applications and digital literacy. These modules provide the essential foundation needed to function effectively within administrative and business support environments.

Included Knowledge Modules:

• KM-01: Effective Office Administration and Management — NQF Level 5, 10 Credits
• KM-02: Business Communication and Customer Services — NQF Level 5, 8 Credits
• KM-03: Office Protocol, Deportment and Etiquette — NQF Level 5, 8 Credits
• KM-04: Apply End User Computing — NQF Level 3, 6 Credits
• KM-05: Social Media and Digital Literacy — NQF Level 4, 5 Credits

This volume equips learners with the professional communication, office administration and digital skills required to operate confidently and efficiently within a business environment.

This title is available as an eBook and in print format.

Future Managers textbooks are written according to the latest syllabi available. Our lecturer guides contain additional assistance for lecturers, including exemplar lesson plans and fully worked answers to calculation questions.

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